Olga Montero
homeownership center manager
Full time employee
Duties: Provides comprehensive individual counseling services to prospective homebuyers and existing homeowners. The counselor is also responsible for assessing those obstacles faced by the customer in pursuing his or her goal, and to develop a corrective action plan or “road map to success.” The Counselor’s ultimate role is to utilize tools related to budgeting, debt reduction, and credit re-building, and consumer awareness to facilitate the customer’s progress toward the goal.
As Homeownership Center Manager, Olga also maintains consistent training programs for counselors and regular counselor feedback sessions for effective utilization of the
Housing Counselor’s Troubleshooting Toolbox, prepares detailed management reports to Center Manager related to status and progress of customers in counseling program and assists the Home Ownership Center Manager with special projects as assigned and other tasks deemed necessary to achieve overall goals and operate a successful counseling program.
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